Complaints

TELBO has a Helpdesk department in place with long opening hours (Monday / Friday from 8:00 am - 7:30 pm and Saturday from 9:00 am - 12:30pm) that is accessible through the number 9220.

Complaints:
Each complaint is important to us. As a customer you help us to improve our services. Your complaint should be submitted by means of a fully completed complaint form addressed to TELBO to the attention of the Customer Service Manager. The Customer Service Manager can contact you for an appointment because personal contact provides greater clarity both in the course of the complaint handling process and can be required if more information is needed to provide a faster solution. The aim is to resolve your complaint within two weeks and to offer you a suitable solution.

If you believe you are eligible for compensation under article 12 of the General Terms and Conditions, please send a written reasoned request to the Customer Service Manager. The request for compensation must be submitted not later than four (4) weeks following the completion of the relevant complaint or not later than eight (8) weeks after of the incident. TELBO will handle the request for compensation within four (4) weeks after submission.

Complaint form

You can either send an email or use the below request form to get in contact with us.
* mandatory fields

 (also referred to as Customer number can be found on your invoice)
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